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FAQ

FAQ

Frequently asked questions

Profile / Microsite / Creator Hub

I can't register my bank information

How do I set up my Google Analytics and Meta Pixel?

Event creation

The artist/venue I'm searching for doesn't display in the results

Ticket creation

Sample image of real-world event tickets

I want to make staff tickets for my streaming event

I want to extend my sale (I can't extend my sales period)

I want to remove a ticket or stream

When can my fans use convenience store payments?

I want to assign entry numbers or seat numbers

How can I create tickets based on the number of performers?

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Stream creation

I want to do a stream test

I want to upload a video file for my VOD event

Recommended settings for live streaming

I think my stream is going to be longer than expected

How do I stream on the day of my event?

I want to swap out the video file for the archive period of my live stream

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Other

Can I send emails to ticket purchasers from my event?

Troubleshooting

How do I see who bought tickets for my event?

What is the URL for the cancellation policy?

How can I promote my next event?

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