I want to assign entry numbers or seat numbers

Creator Services offers both sequential numbering to ease the entry procedure at your venue and a CSV upload option for custom seating and numbering for your tickets.

Content

1. Sequential numbers
2. Custom seating and numbering by CSV
   
   1. Creating your CSV file
   2. Uploading your CSV file
   3. Adding more seats
   4. Errors you may encounter and how to fix them
3. Number assignment to tickets
   1. Timing
   2. Order of distribution
   3. Checking distribution
4. Important notes

Sequential numbers

If you are concerned about congestion at the entrance to your event, you can assign sequential numbers to each ticket and admit participants into the venue by the number assigned to their ticket.

1. Navigate to the "reservation numbers" tab in your ticket.

2. In the "reservation numbers" tab, click the "enable reservation numbers" button.

3. Select "sequential numbers" as your method and click the apply button to distribute numbers to each ticket purchased, starting from 1.

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Custom seating and numbering by CSV

If you plan to assign seats or specific numbers to your fans, you can upload a CSV file with the available seat numbers. 

Creating your CSV file

In a spreadsheet editor such as Microsoft Office Excel or Google Sheets create a file with the following structure:

• Column A: Block name, row label, or type (this will display before the number)
• Column B: Starting number (the first number in the number range)
• Column C: Ending number (the last number in the number range)

Example

You can download the example CSV file here.

 

Important note ①

Since there is an aisle between seats 4 and 5 in Premium Row A, if you want to ensure that accompanying guests are not separated, please enter them in two separate rows in the CSV.

If all numbers for Premium Row A are in the same row, there is a possibility that customers who purchase multiple tickets will be assigned seats that include the consecutive numbers 4 and 5, which could result in accompanying guests being separated by an aisle.

 

 

Important note ②

If you enter two rows of assigned numbers as a single line in the CSV, there is a possibility that customers who purchase multiple tickets together might be assigned numbers that are in separate rows, such as 8 and 9 in the example below.

Uploading your CSV file

1. Navigate to the "reservation numbers" tab in your ticket.

2. In the "reservation numbers" tab, click the "enable reservation numbers" button.

3. Select the "upload ranges by CSV" method.

4. Upload your file and click the "next" button.

5. Confirm that the block names and ranges are correct and click the "apply" button.
Numbers cannot be removed from the ticket after they've been applied from the Creator Services admin screen. Please contact us for any changes to numbers already applied to a ticket.

Adding more seats

1. In the "reservation numbers" tab of the ticket, click the "add reservation ranges" button below the list of currently applied numbers.

2. Select the CSV file of block and ranges to add to your ticket and click "next."

3. Confirm that the block names and ranges are correct and click the "apply" button.
Numbers cannot be removed from the ticket after they've been applied from the Creator Services admin screen. Please contact us for any changes to numbers already applied to a ticket.

If you would like to add more inventory to a ticket using custom seat numbers, please ensure that you add more seat numbers before increasing the ticket inventory.

Errors you may encounter and how to fix them

If the following issues occur with your uploaded CSV file, you cannot apply the numbers to your tickets.

An error message will be displayed. Please confirm the error message, make any required adjustments to your file, and try to upload the file again.

・The starting number is larger than the ending number in a single row

・The same numbers occur in the same block

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Number assignment to tickets

Timing

By default, numbers will become visible to ticket holders 8 hours before the start of your event. 

Tickets purchased after the number assignment begins will display numbers within a few minutes of purchase.

Order of assignment

Sequential and custom seat numbers are assigned automatically in order of ticket purchase.

For custom numbers uploaded by CSV, the system will keep guests from the same ticket transaction together as much as possible based on the individual rows defined in the uploaded CSV file. In some cases, guests who purchase tickets together may be assigned seats that are not consecutive.

Checking the assignment

Each ticket's assigned number will be visible on the participant list next to the guest's name a few minutes after each ticket is purchased once the ticket has been on sale for at least one hour. 

Important notes