Beginner's Guide
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      Using Questionnaires on your event

      Read this is if you want to get additional information from your customers when they purchase a ticket

      What is a questionnaire?

      Questionnaires are custom forms you can use to get additional information from your customers during the ticket purchase process. For example, multiple choice questions like "What food type would you like? A. Meat or B. Vegetarian" or open ended questions like "Do you have any dietary requirements?"

      Some important things to know about how questionnaires work:

      • Questionnaires can be reused - Once you set it up, you can attach it to multiple events or tickets
      • Questionnaires work on both event and ticket level - You can decide to ask questions for all tickets on your event, or just specific tickets
      • Questionnaires can be required or optional - Each question you ask can be required or optional - but if your questions are required, your customers must answer them in order to purchase a ticket

      You can find the answers both on your event page - as well as on the "Questionnaires" page. You may also download these answers in a CSV format.

      Setting Up Questionnaires

      Accessing the Questionnaires Section

      You can manage your questionnaires from two main areas:

      1. Questionnaires Section:

        • Navigate to the dedicated Questionnaires section in ZCS.
        • From here, you can view and manage all questionnaires associated with your events.

      2. Event Page:

        • Open the event for which you’d like to add a questionnaire.
        • Locate the Questionnaires tab in the event management page.

      Creating a Questionnaire

      1. Navigate to the Questionnaires Section or Event Page:
        Access the relevant section where you wish to create the questionnaire.

      2. Add a Questionnaire:

        • Click the "Add Questionnaire" button.
        • Provide a name for your questionnaire for easy identification.

      3. Define the Questions:

        • Add questions to the questionnaire, choosing from the following types:
          • Multiple Choice
            • Many choices: Users can select one or more options.
            • Single Choice: Users select one option only.
          • Text Field: Users can input free text.
          • Date/Time: Users can provide specific dates or times.

      4. Set Requirements:

        • Mark any question as required or optional, depending on the information you need to collect.

      5. Save and Associate with Tickets:

        • Once your questionnaire is complete, save it.
        • Associate it with specific ticket types for the event.

      Managing Questionnaires

      • Use the Questionnaire Management Page to update or adjust any questionnaire.
      • Changes to the questionnaire will automatically reflect on all associated tickets.

      Viewing Responses

      Responses collected through the questionnaire are visible in the Purchase List of your event.

      You can also navigate to the "Questionnaires" Section to see all answers across all events on a specific questionnaire.

      You can download the list as a CSV file for further analysis.

      Recommendations for Best Use

      • Ensure Clarity: Make your questions clear and concise to avoid confusion.
      • Test Your Setup: Preview your event page to ensure the questionnaire is working as expected.
      • Use Optional Questions Strategically: Provide optional fields to encourage more participation without creating barriers to ticket purchase.

      The Questionnaire feature is an evolving part of Creator Services. We’re committed to refining it further based on customer feedback and usability insights. If you have any suggestions, please don’t hesitate to reach out to our support team.

      Let us know how we can make Questionnaires work even better for your events!